Privacy policy
This page explains what personal details this website collects, why we collect them, where they are kept, and the rights you have over them. It covers the enquiry and guide-download forms on this site. It is written in plain English.
Who we are
This website is run by Skyline Firestopping Ltd, company number 13434112, registered in England and Wales. Our registered office is 2 Perpetual House, Station Road, Henley-on-Thames, Oxfordshire, RG9 1AF. We are the data controller for the personal details collected through this site. You can reach us at info@skylinefirestopping.com or on 0330 133 8450.
What we collect, and when
We collect only what you type into the forms on this site: your name, your email address, your phone number if you choose to add it, your message or project details, and the page you enquired from. Every form tells you at the point of collection what will happen next. This site has no user accounts and takes no payments.
What we use your details for
We use your details to send you what you asked for, such as a guide you requested, and to reply to your enquiry. We may follow up about that enquiry. You can tell us to stop at any time by replying to any message or by contacting us directly, and we will stop.
Form submissions are screened automatically before the team is alerted, to filter out spam. That screening only decides whether your message reaches our inbox.
Where your details are kept
Enquiries are stored on the secure cloud infrastructure that runs this website, and delivered to us by an email service acting on our instructions. These providers process your details only to provide those services to us. We do not sell personal data, and we do not share it for anyone else's marketing.
Cookies
This website does not set advertising or cross-site tracking cookies. If that ever changes, this page will say so first.
How long we keep your details
We keep enquiry records for as long as they are needed to deal with your enquiry and any work that follows from it, and we review what we hold. If you ask us to delete your details, we will, unless a legal duty requires us to keep a record.
Your rights
Under UK data protection law you can ask us for a copy of the details we hold about you, ask us to correct them, ask us to delete them, object to how we use them, ask us to restrict how we use them, and ask for them in a portable form. To use any of these rights, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
This policy was last updated on .